How do I return or exchange my online order?

Your return or exchange item(s) must meet the conditions below

  1. For hair extensions and wigs: Item(s) must be in new condition – unworn, unaltered, undamaged and with original package binding and tags. Basically, if you don't remove the product from its original packaging in any way and wear it, you should be fine!
  2. Item(s) cannot be opened or used in any way.
  3. Item(s) must be returned or exchanged within 30 days after your order is marked delivered.
  4. Item(s) must be non-clearance items. All clearance items are considered final sale.
  5. Returns and exchanges are applicable for continental U.S. orders only. Excludes all international orders and Hawaii/Alaska.

If your item meets the conditions listed above, please contact us through the chat box
below with your order number to request a return or exchange.

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