My order was marked delivered, but I still have not received my package. What should I do?

We're sorry to hear you still have not received your package. Sometimes, USPS may accidentally mark an item delivered beforehand.

Please allow one more business day to see if your package is delivered the next day. In the meantime, please check with your neighbors or colleagues to see if the package was delivered to the wrong address or office location.

If you live in an apartment complex, please check with your apartment's administrative office to see if they accepted the package on your behalf.

If you still can't locate your package after following these steps, please email us at and we will take the next steps in resolving the issue.

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